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No internet connection error

danleightondanleighton Member
edited May 2014 in ScoreCloud Studio
Hi,

Soundcloud Studio is telling me I have no internet connection when starting up for the first time...which is not true...given that I am writing this...very frustrating! Any clues please?

Comments

  • SvenESvenE Administrator
    edited October 2014
    Hi Dan
    What comes to mind is that you might be behind a proxy which ScoreCloud has problems passing.
    Please send the ScoreCloud log files to support@doremir.com and we can have a closer look!

    To find the log files (ScoreCloud.log and faudio.log) on Windows:
    Open the "Run"-window by pressing the windows-key+R and then type %APPDATA%/ScoreCloud

    To find the log files (ScoreCloud.log and faudio.log) on Mac OS X:
    Press cmd-shift-g ( ⌘-⇧-G) in Finder and paste ~/Library/Containers/com.doremir.scorecloud/Data/Library/Logs

    Best,
    Sven
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