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Returning from Score Cloud to Score Cleaner

trblsetrblse Member
edited March 2015 in ScoreCloud 4 / Studio
Once I've saved a song to the cloud, I can't make changes and when I print it from the cloud, all the notes and symbols are changed to some computer generated symbols that I don't recognize. Can I return a song from the cloud to Score Cleaner so that I can print a clean copy?

Comments

  • JohanRJohanR Administrator
    Hi!

    Unfortunately songs are not backwards compatible, too many new features have been added for them to work in the old program.

    But this should not happen. Your problem sounds strange and interesting. We'd love to take a look at the song and get some info about your system to figure out how this could happen!

    Could you send an email to support@scorecloud.com and describe your system (Windows or Mac version, browser version) and perhaps a link to the song?

    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
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