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Help!

I trying to save a score but I keep getting "Could not save song, there was some problem with the server" Please answer.

Comments

  • JohanRJohanR Administrator
    Hi!

    We'd very much want to take a look at your log file to see what could cause that!

    Could you email ScoreCloud.log and faudio.log to support@scorecloud.com and we can try to take a look at it?

    To find the log files (ScoreCloud.log and faudio.log) on Windows:
    Open the "Run"-window by pressing the windows-key+R and then type %APPDATA%/ScoreCloud

    To find the log files (ScoreCloud.log and faudio.log) on Mac OS X:
    Press cmd-shift-g ( ⌘-⇧-G) in Finder and paste ~/Library/Containers/com.doremir.scorecloud/Data/Library/Logs

    / JohanR
    ScoreCloud Staff and Mandolinist
  • I am have the same problem as skyhigh123
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