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Windows 10 upgrade

toddytoddy Member
edited September 2015 in ScoreCloud Studio
Hi, have upgraded to windows 10 and the midi interface no longer works - I receive this error: Exception C0000005 [flags 0] at 63C04FAE
eax 0 ebx 81580B0 ecx 0 edx 5DFD48
esp 5DFD50 ebp 8109610 esi 0 edi 0
Any ideas?

Thanks

Comments

  • Same topic:
    I plan to upgrade from Windows 7 to Windows 10, but are we assured that Scorecloud will be compatible with Win10?
  • JohanRJohanR Administrator
    Hi!

    We have not seen that error before.. Does the MIDI interface work with other software in Windows 10? We'll try to look in to it!

    ScoreCloud Studio is not fully tested with Windows 10. We have started and tested the program and all basic functions with default settings on Windows 10 and know that it runs, but apart from that, we don't know, and there are probably issues that will need to be resolved, that is new for that version.

    Hope this helps!
    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
  • Hello there. We are having this error as well on Windows 10. Do you have any solution?
  • JohanRJohanR Administrator
    edited January 2016
    Hi!

    Is this with an external MIDI interface? Does it work with the computer built-in default? At what point does this error occur?

    If you could attach a screenshot of the error, and the log files, either here or in an email to support@scorecloud.com, that'd be great!

    To get the log files, open the "Run" window by pressing the WindowsKey+R and paste this: %APPDATA%/ScoreCloud. In this folder you’ll find ScoreCloud.log and faudio.log. These files contain information where ScoreCloud has failed.

    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
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