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Score Cloud Won't Open!

Hi,
I was using Score Cloud. Got a message that a new version is available. Downloaded it. Replaced old version in my Apps folder. Now "The Application ScoreCloud Studio can't be opened."
Does anyone understand how I can get back to using ScoreCloud?
I have an iMac running El Capitan...have had NO problems before this.
Thanks,
Raphael

Comments

  • JohanRJohanR Administrator
    edited March 2016
    Hi!
    That is weird. We'd need to have a look at the program logs to see what is going on.
    Press cmd-shift-g ( ⌘-⇧-G) in Finder and paste this:
    ~/Library/Containers/com.doremir.scorecloud/Data/Library/Logs/

    In this folder you’ll find ScoreCloud.log and faudio.log. These files contain information where ScoreCloud has failed. Please attach these here, or in an email to support@scorecloud.com
    In the meantime, you could download the previous version, 3.4.0 here, for a little while longer:
    http://download.scorecloud.com/ScoreCloud-OSX-343.dmg

    Hope this helps, and thanks for reporting this!
    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
  • JohnlabJohnlab Member
    edited August 2016
    Would like to try Scorecloud Studio and be willing to pay for it if I could just open it to see what it does? I downloaded and installed it but it won't open for me. I tried the above suggestions and still no go Thanks John
  • JohanRJohanR Administrator
    Hi Johnlab,

    Is there an error message? What does it say? Are you on Windows or Mac OS X? What version?

    If you haven't already, could you send us the logs as described above?

    Thanks!
    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
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