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SvenE

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SvenE
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  • Thanks for pointing this out! This is not the way we want the forum to look even when admins are away on vacation. I have now cleared the ads and we'll try to keep after this better in the future. Best, Sven
  • Hello Josue The generic error "an error occurred" could popup for a number of reasons. Please use the feature "Report a bug" on the Help Menu, this will include the system information we need to investigate this! Best, SvenE, ScoreCloud
  • Hello lorenzo43 What does the message say? If the message says something like “ScoreCloud.app can’t be opened because it was not downloaded from the Mac App Store." then you have to make changes to "Security & Privacy" in "System Preferences..…
  • Hello Alan My guess is that you are trying to run the installer more than once. After running the installer you should find ScoreCloud in the Program folder. If you want, you can make a shortcut and put it on the desktop. Best, Sven
    in DOWNLOAD Comment by SvenE January 2016
  • Please make sure that you are using the latest version (3.4) which we released the other day, since a number of analysis improvements have been done. If the problem still remains, please contact support@scorecloud.com. Sven, ScoreCloud
  • It turns out that the bug Vivienne experienced (ScoreCloud main window doesn't show up) happens when: - closing ScoreCloud Studio while having the top left corner of the main window outside the screen AND - having disabled the welcome screen (by unc…
  • Thanks for the examples Bill! The first and the third of the examples are Standard MIDI Files type 0 which we don't support yet. ScoreCloud Studio should inform about it in a clear way. The second file encounters a bug. Regarding your initial quest…
  • It is already sent to App Store but it is hard to say a date since the review time differs. My guess is that version 3.2 should be available in App Store later this week [Edit: It's up now]. NOTE: ScoreCloud Studio is distributed also directly from …
  • Hello Bill In version 3.2 which was released last Friday we have made a lot of improvements to the MIDI import. If you are using 3.2 and still experiencing problems, please contact support@scorecloud.com and attach example MIDI files. Best regards, …
  • Hello This might be a proxy problem but to be sure, please send the ScoreCloud log files to support@doremir.com and we can have a closer look! To find the log files (ScoreCloud.log and faudio.log) on Windows: Open the "Run"-window by pressing the w…
  • Hi Teo ScoreCloud Studio only supports Mac OS X 10.6 or newer. Unfortunately there is no older version that has worked with 10.4. Regards, Sven
  • Repeat marks cannot be entered in Manual Input mode. Please step out of the Manual Input mode (by toggling the Manual Input button). Then select a barline and you will find repeat marks in the the Actions panel in the top right (see attachment).
  • That explains it. Keep your eyes open for future versions!
  • Click track can be used when recording from a MIDI instrument or the built-in keyboard. Pressing the button "Click Track" (see attachment) opens a dialog where you can set click track parameters and finally press "Record" to start the recording. Us…
  • Here is an example: Say you have two bars of quarter notes (see image) and you want to remove the fifth note and prolong the fourth note into a half note. The fourth note will then be represented by two quarter notes tied together (see image). To do…
  • Hi Aikochan We only support Windows 7 and newer as mentioned on the download page, http://scorecloud.com/download/. Unfortunately we don't have resources to investigate other setups. Hint if you want to try to make it work on your own: Installing A…
  • Hi Brian I am glad you found a solution to the problem. I guess what you're saying is that instead of using your probably faulty M-Audio Uno MIDI interface, you connected a MIDI cable to your Presonus Firestudio and then it worked, right?
  • Hello Brian First a clarification: The MIDI input displays MIDI instruments available for recording. ScoreCloud Studio automatically uses all available MIDI inputs (you have 2). The Audio input setting is for recording monophonic audio using a micr…
  • Hi Dan What comes to mind is that you might be behind a proxy which ScoreCloud has problems passing. Please send the ScoreCloud log files to support@doremir.com and we can have a closer look! To find the log files (ScoreCloud.log and faudio.log) on…
  • Hi Paul This most certainly has to do with a font update in ScoreCloud 3.0. The old font hasn't been replaced for some reason. To resolve the issue on Mac OS X, please do the the following: 1. close ScoreCloud 2. start the application "Font Book" in…
  • To help us understand this problem better please send the following information to support@doremir.com. 1a. Make a short (approx 10 seconds) vocal recording while your phone is connected using the telephone network (no wifi). Does it work? 1b. Reana…
  • The input/output thing can be tricky. What is output from your keyboard is input to ScoreCleaner. Therefore, see if your keyboard appears in the Input popup. In the Output popup you can choose the built-in ScoreCleaner Synth.
  • Hi Jane 1. Make sure that you see the keyboard in ScoreCleaner->Preferences...->Audio/MIDI->Input. 2. Restart ScoreCleaner after selecting the keyboard. If you still don't get any notes in the Listener, please verify that you get MIDI outpu…
  • Sorry for the delay Magnus. From your explanation above, I am not sure about the status of the installation. If the installation succeeded except for the .NET part, you could try to manually disable automatic updates in the preferences file and then…
  • ScoreCleaner 2.5.5 and newer has a dependency to Microsoft.NET Framework (at least version 2.0 and if it is not available version 3.5sp1 is installed as I recall). This requirement is due to the updating framework we use. Try installing Microsoft.N…
  • It is a requirement of the updating framework we started using in 2.5.5. Best, Sven
  • ScoreCleaner should be able to open MIDI files of both type 0 and type 1. If you find a file that cannot be opened using File -> Open MIDI File -> Raw..., please send it to support@doremir.com and we can have a look at it.
  • Please install the latest version 2.5.6 and see if the error persists. If there still is an error, please describe it thoroughly and also let us know what OS including version you are using. Thanks!
    in Error Messages Comment by SvenE May 2013