Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Could not analyze recording server error cuex is empty

Hi! I just installed ScoreCloud and I can't wait to start using it! However, when analyzing a record it shows an error: could not analyze recording. With message: cuex empty, servererror etc. Could you please help? Kind regards, Arend


  • LeifOLeifO Administrator

    This need a bit of investigation!

    Hold the alt and shift-keys while clicking on the ScoreCloud icon to start the software, and keep holdoing the alt and shift-keys until you get a small window with three options:
    - Send logs
    - Audio test
    - Debug mode

    Please click on ‘Audio test’, and let us know what it gave (take a screenshot). Please also click on ‘Send logs’ after you have run the audio test.
  • I have the same issue and just started today!
    Just sent the logs and audio test which was fine.
  • HexadTomHexadTom Member
    edited June 2018
    Oops, wrong thread, please ignore.
  • Hi, I have the same problem, but when I hold the alt and shift keys while opening ScoreCloud I get a ScoreCloud Studio Properties box, but none of the three options listed above.
  • Good morning! As it took a while, I didn't expect any response anymore. Today I gave ScoreCloud a second chance and found out you replied to my problem message. Thanks! Hereby I send the audio test (screen shot) as requested; everything seems to work fine... I hope you can help me start using ScoreCloud!
    Screenshot Scorecloud trouble.png
    1600 x 1080 - 110K
  • This is CRAP!!! No one bothered to respond. I will uninstall and forget it.
Sign In or Register to comment.