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Program crashes repeatedly, zero success getting it to work correctly

I just started trying to use the pro version of this program to get printed scores of some mp3 files. Every single time I've tried to process a file, though, the program crashes. I've tried several times, even uninstalled/rebooted/downloaded again/reinstalled but exactly the same thing keeps happening. Here are the details from the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: faudio-server.exe
Application Version: 0.0.0.0
Application Timestamp: 5bfdae70
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7601.17744
Fault Module Timestamp: 4eeaf722
Exception Code: 40000015
Exception Offset: 0006680c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 875f
Additional Information 2: 875f01ddc0c8928f9cdf94d4e3670e1b
Additional Information 3: e11f
Additional Information 4: e11fb412117c0051e1241290ff561bcc

Needless to say, if I can't get this program to work for my purposes, which are supposed to be within the program's capabilities, I won't become a paying customer! I'm really, really hoping that this will work somehow!

Thank you,
Judie

Comments

  • JohanNJohanN Administrator
    Hi Judie!
    Thank you for reaching out for support. We are happy to be in touch and have responded to your email and are happy to be in touch there.
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