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Win10 - An error occured

Hi all,

I'm getting a very generic pop up window when i try to load Scorecloud Studio for the very first time.

It simply says "An error occurred" and presents me with two options: Quit, or Ignore error.

I had a quick search through these forums and discovered https://doremir.com/forums/discussion/364/an-error-occurred where RonnieR provides some advice. I've attempted to make sure all INS and OUTS are the same sample rate but it still throws this error.
"OK. I just found out that all audio INs and OUTs need to be set to the same sample rate. It's not obvious why, but it worked."

I have attempted to attach the two log files to this discussion as i noticed is asked for in other discussions, however I when i click Choose File i see an error "(ScoreCloud.log) Uploaded file type is not allowed.", with the same error with faudio.log file.

Please help :)

Comments

  • JohanNJohanN Administrator
    Hi EwanL!
    Thank you for letting us know. Can you send the bug report to support@scorecloud.com and we are happy to look into it and help from there.

    You can also try these steps to setup your sound settings:
    https://scorecloud.com/support/#audio-midi-setup

    Please let us know how it goes.
    Johan N, ScoreCloud support
  • EwanLEwanL Member
    Thanks.

    I can't actually get into the scorecloud preferences as the error disables all menu options as greyed out.

    I've sent an email to support with the log files attached.
  • JohanNJohanN Administrator
    Hi Ewan!
    Thank you. Yes, we are in contact via email. Hope we will find a solution for it.

    Let's stay in touch!
    /Johan N
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