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Could not open stream: Invalid device

Hi all
New user here, getting this Could not open stream: Invalid device
Logs sent to you (my own log.txt copy is not allowed to be attcahed here!)
Screenshot attached
All audio devices work normally for other programs, like OBS Studio (not open at the time)
Can't get past this on open ScoreCloud for first time
Cheers
John


When this happens it would be really helpful if you could hold the alt and shift-keys while clicking on the ScoreCloud icon to start the software, and keep holding the alt and shift-keys until you get a small window with three options:
- Send logs
- Audio test
- Debug mode

Please click on ‘Audio test’, and let us know what it gave (take a screenshot). Please also click on ‘Send logs’ after you have run the audio test.

Now send a screen shot of the audio test, and describe your audio issue in as much detail as possible in the contact form above.

scorecloud ss.jpg
278 x 305 - 27K

Comments

  • JohanNJohanN Administrator
    Dear John,
    I've responded to your log report. Let's take it from there.

    /Johan Nilsson, ScoreCloud support
    /Johan Nilsson, ScoreCloud Support
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