FAQ on the website

JohanRJohanR Administrator
edited September 2016 in General
Hello all!

There is a Frequently Asked Questions (FAQ) on the website Support page.

Please look through it to see if your question is answered there before creating a new thread.

Comment on this post if something is unclear in the FAQ!

/ JohanR
DoReMIR web
ScoreCloud Staff and Mandolinist


  • Easy come easy go: was fairly easy to enter a 32 bar score for a first time user.

    Pressed save every few minutes. Still lost the last hour's work.

    Not happy about that.
  • I have lost a lot of music in the last few days. The program doesn't seem to be stable yet for professional users who are working to deadline. I have followed all the instructions and am waiting for a reply to the log I sent them that they requested to analyze. I am using a standard IP address with a 150 megabit service from Cox cable. In have other users in the house who aren't reporting any cable issues so it seems to be their server. I hope they can improve their service because otherwise it is a great product. I am hoping they either have a users manual or one will be in development soon.
  • Am also trying to save to the cloud but it seems the server errors are affecting a lot more currently (Feb17, 2018) than just saving to the cloud. I can't play my songs back from the cloud (which it seems to have somehow saved after all, but with the constantly spinning grey spokes I had no idea.)

    Are you guys having server problems? Nobody else here is having connection problems so I don't think it's my ISP.
  • JohanRJohanR Administrator

    Yes, we were having server problems for a couple of hours during the weekend. It should have been fixed during Sunday, and we are working on updating the code so that this issue doesn't happen again!

    Thank you for reporting!
    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
  • JohanNJohanN Administrator
    A short update here.
    We have recently recorded video tutorials that is hopefully supportive for you. Please have a look and let us know what you think.

    All the best,
    Johan N, ScoreCloud support
    /Johan Nilsson, ScoreCloud Support
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