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Installation

hdillohdillo Member
edited May 2013 in ScoreCloud 4 / Studio
I have recently purchased SC but seem to be having trouble installing the programme with the supplied serial number. I have tried re-installing and installing the programme on other computers with the same result.

Has any one any suggestions.

Comments

  • JohanRJohanR Administrator
    edited May 2013
    This issue is being handled via email.

    Problems like these can be related to internet connection issues.

    If you have a working internet connection, you could be behind a proxy server or firewall which prevents the traffic to our registration server.

    One way to verify this is to hold the Alt-key while starting ScoreCleaner. This should bring up a log window from where you can send us the ScoreCleaner log file.

    If sending the log file results in the same error this indicates a network/proxy error.

    If you have this issue, please try the above and let us know the result. If it is a proxy-problem, we can help you solve it manually.

    Email support@scorecleaner.com and we will help you!

    Regards,
    JohanR
    ScoreCloud Staff and Mandolinist
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