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registration failure

Hi,
Have downloaded Studio, and have been trying to register. However, it says my details already exist?? I'm not sure how that can be as I assume my gmail account is unique?

Comments

  • any help on this will be very welcome
  • JohanRJohanR Administrator
    Hi!

    Do you have created an account in ScoreCloud Express or on the My ScoreCloud website? The accounts are the same, so in that case just log in using the same credentials.

    Are you sure that it is the email that already exists, and not the username? Could someone already have taken the username you're trying to register with?

    You could try using the "forgot my password" feature and type your email to see if there is an existing account connected to that email:
    https://my.scorecloud.com/request-reset-password

    Hope this helps!
    / JohanR, ScoreCloud
    ScoreCloud Staff and Mandolinist
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