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Issue with following stroke

fahrnbergerfahrnberger Member
edited February 28 in General
I've embedded scorecloud player on my website (Google Chrome).
It works fine, but I always have to press the play button twice, until the red following stroke begins to follow the music notes.
What can I do?

Comments

  • JohanRJohanR Administrator
    Hello,

    We have not seen this issue and would really like to know more!

    Is the page public, can you link to it here, or email it to us?

    Are you using Mac or PC or on a smartphone? Is the issue the same if you try a different browser or a different computer/phone?

    Do you see the same issue in the players on this page?
    https://doremir.com/b2b/scorecloud-player/

    Hope we can resolve this!
    / JohanR

    ScoreCloud Staff and Mandolinist
  • Hello,
    this is the link the the page:
    https://folk-music.weebly.com/scores01.html

    I'm using PC. I've tried it on Win7 and Win 10, on Google Chrome, Firefox and Edge.
    Only on the Edge Brwoser the following strike starts at the very first click on the "Play" Button.
    Both, Firefox and Google Chrome, need a second click to make the Following strike and the "Progress" Button work.

    I'm working in school and I've tried it on 7 different PC's - always with the same result.

    Also on your page (https://doremir.com/b2b/scorecloud-player/) the following strike only works on the second click.
    I can hear ther music, but the following strike and progress button do not work when you click the first time.

    Regards,
    Peter
  • JohanRJohanR Administrator
    Thank you for the details! We can now reproduce the problem, and will look into it!

    / Johan
    ScoreCloud Staff and Mandolinist
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