Quarter notes only

We are new users of the software. When I originally installed the software, I was able to replicate a song through the Record Audio from our upright piano, but now the record audio feature and analyzer are only recording quarter notes. Anytime a key is held for longer than one beat in 4/4 the analyzer will show multiple quarter notes instead of half or whole notes. This is not very useful in terms of composing and transcribing the music. Any help would be greatly appreciated.
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